Terms of service

Welcome to Washington Process Group. By accessing this website, purchasing our products, or booking our advisory services, you agree to these Terms of Service.

1. Products and Services
Washington Process Group offers digital products, including downloadable implementation kits, templates, trackers, guides, and related materials, as well as optional paid advisory services. All products and services are provided subject to these Terms of Service.

2. Digital Product Use
All digital products are licensed for use by the purchasing individual or organization for their internal business use only, unless otherwise stated in writing. You may not resell, redistribute, share, sublicense, reproduce for commercial resale, or publicly post the digital products or their contents without prior written permission from Washington Process Group.

3. No Certification or Guarantee
Our digital products and advisory services are designed to support internal readiness, documentation, and implementation efforts. Washington Process Group is not a certification body, registrar, or accrediting organization. Purchase or use of our products or services does not guarantee certification, assessment success, audit outcomes, contract awards, regulatory approval, or any specific business result. Any required disclosures about products or services should be stated clearly and accurately.

4. Advisory Services
Paid advisory sessions are separate from digital product purchases. Advisory services are limited to the session or package purchased and do not include done-for-you implementation unless expressly agreed in writing. Custom advisory support, if offered, is subject to separate scope, availability, and pricing.

5. Payments
All prices are listed in U.S. dollars unless otherwise stated. Payment is required before access is granted to digital products or before paid advisory sessions are confirmed, unless otherwise stated.

6. Refunds
Digital product purchases are subject to our Digital Product Refund Policy. Advisory services, booked calls, and custom support purchases may be subject to separate cancellation or rescheduling terms where applicable.

7. Customer Responsibilities
You are responsible for reviewing product descriptions, compatibility information, and service details before purchase. You are also responsible for how you implement, adapt, or rely on any downloaded materials, templates, or advisory guidance.

8. Intellectual Property
All website content, digital products, templates, trackers, guides, text, graphics, branding, and related materials are the property of Washington Process Group unless otherwise stated. Unauthorized copying, resale, distribution, or reuse is prohibited.

9. Limitation of Liability
To the fullest extent permitted by law, Washington Process Group is not liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of revenue, profits, contracts, data, business opportunities, or goodwill arising out of or related to the use of this website, our products, or our services. Our total liability for any claim arising out of or related to a purchase or service will not exceed the amount paid for the specific product or service giving rise to the claim.

10. No Legal, Financial, or Regulatory Advice
The materials and services provided by Washington Process Group are for informational and business-support purposes only and do not constitute legal, tax, financial, cybersecurity certification, or regulatory advice. You should consult qualified professionals where appropriate for advice specific to your situation.

11. Account, Checkout, and Store Policies
By purchasing through our store, you also agree to the applicable checkout, refund, privacy, and related store policies published on this site. Shopify allows these policies to be displayed in checkout and linked from the store.

12. Changes to These Terms
We may update these Terms of Service from time to time. Updated terms become effective when posted on this website or store. Continued use of the website, products, or services after updates are posted constitutes acceptance of the revised terms.

13. Contact Information
If you have questions about these Terms of Service, please contact:
yolanda@washingtonprocessgroup.com